Your people’s journey for the transformation of your places.
Customer Journey analyzes the way people interact with spaces and services within an organization. A strategic analysis which contributes to and increases the level of awareness, identifying the needs of the users and evaluating the current level of satisfaction in a wholistic vision of the experience lived in those places.
The number of people whose journey we have followed
Reduction of non-operating spaces
Increase in the operative spaces
Collect information (Surveys, Observations in loco, online and one-to-one interviews) on the contact and interaction between the people and the organization. We create the “personas”, identify the background, evaluate the touchpoints and the type of journey
Through one or more procreative workshops, we gather information with the direct assistance of the team inside and the stakeholder.
We carry out mapping using the information gathered and we elaborate a journey for everyone; we analyze the points of the proposals made during the workshops. The mapping is done in a visual and final form
We share the mapping and the results to identify the problems, offer solutions and improve the person’s experience.
Find out how to improve your staff’s experience!
Ask for the customer journey of your organization today.